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Coronavirus (Covid-19) Latest Information – Millbarn Packaging

Ensuring Packaging Supply

Our continuation plans ensure that we can continue to take orders and deliver products to customers regardless of the extent of the outbreak. This will ensure your business can get hold of the packaging supplies you need from us throughout this unprecedented situation, particularly food and medicine suppliers.

We have put in place numerous sophisticated systems which allow our employees to work remotely and still have access to their normal phones, email and other systems which enable them to process orders and help our customers. Most of our team are working remotely already except for the warehouse. Within our warehouse, we have been able to ensure we can still ship products to customers without our team interacting with each other.

For queries, help and support, please contact our team on: 0800 170 7 170

Will order times be affected?

Currently our despatch times are unaffected, and we aim to ensure all orders are fulfilled by our team within one working day as normal.

For shipping we use DPD who as part of government contingency planning can continue operating throughout Europe as normal during the outbreak even during lockdown to ensure essential supplies. However, there are several restrictions which are currently affecting customers. These are:

  • Border delays of 24-48 hours. These are essential to prevent further spread of Covid-19
  • All click and collect options are suspended due to closure of non-essential business
  • Only one delivery attempt will be made. If you are not at your designated address when the courier arrives your order will be returned and cancelled, but you will still be charged your delivery fee
  • Contact free delivery. Your delivery driver will not ask you to sign for your delivery, instead a picture confirming delivery at your address will be taken as confirmation. This is to protect customers and drivers
  • Restrictions to some postcodes. In the worst affected areas, there are delivery restrictions. You can find the latest restrictions here. Please ensure you check for postcode restrictions before placing your order. If you place an order for a restricted area, your order will be cancelled

For the latest delivery information, please follow this link https://www.dpd.co.uk/content/products_services/covid-19-updates.jsp

Given that customers may experience minor delays of 24-48 hours, we are advising all stock customers to place their orders early.

If you are working on a bespoke packaging project, you may be affected by slightly longer lead times in manufacture, however, this is expected to improve over the next couple of weeks and return to normal.

Are you still dispatching overseas?

Yes, all governments are keen to keep supply chains moving as much as possible.

Are stock levels affected?

No, currently we do not have any stock issues outside of our normal operating parameters. Due to our extensive contingency planning, it is unlikely that stock levels will be affected during this period, however, we will prioritise essential suppliers if demand outstrips supply.

Is there a risk of contracting Covid-19 from your packaging?

For viruses to survive for any length of time they require a host. Outside of a living host, viruses only remain infective for a few days at most. For coronavirus this is thought to be around a maximum of 72 hours on plastic and less on other materials. Viruses are also deactivated by heat and many of the processes used in the production of our packaging.

Bespoke

Our bespoke packaging is delivered direct to our customers which normally takes around four to six weeks after manufacture. None of the packaging would have been handled during this period.

Stock (Ready Made Packaging)

All our full box quantity stock packaging has been boxed and stored for a minimum of six weeks (normally longer) after manufacture. Our team would not have touched the products at any time after this period.

Samples

When preparing sample orders our team uses gloves and regularly sanitise their hands. There is normally at least three days between preparation of a stock sample to delivery to our customers.

For more information, you can download and read information from Metal Packaging Europe (MPE) and the assessments by the US Centers for Disease Control and Prevention (CDC) and the European Centre for Disease control here

Are you able to process a bespoke order?

Yes, we can process and manufacture new bespoke orders. To make an enquiry, please contact our team on +44 (0)1234 77 2001.

I would like to meet with a member of your team to discuss a project.

For the health and safety of all our employees and customers all meetings will take place via conference/video call. If you would like to meet with a member of our team to discuss your project, we will be happy to facilitate this with you using our video conferencing and screensharing software. You can do this either by phone or on a PC. We can also share images of tins to give you inspiration!

Contactless Delivery

We offer contactless delivery on all orders.

You can also add specific delivery instructions to the notes section when checking out online.

Can I collect my order from you?

Unfortunately, we are unable to offer click and collect on orders.

What should I do if my order is late?

Currently we are not experiencing delays, however, we are advising customers that there could be delivery delays of 24-48 hours in some instances. If your order has not arrived within seven working days, please contact our team on +44 (0)1234 880 300 for an update.